Shipping policy

Effective Date: 13 August 2026

This Shipping Policy applies to orders placed through https://rosslynbeauty.com.au.

For questions about an order or shipment, contact help@rosslynbeauty.com.au.

  1. Order Processing

Orders are processed within 1–3 business days after payment has been confirmed, excluding weekends and public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

If an item becomes unavailable or another issue prevents us from preparing the order, Rosslyn Beauty will contact the customer using the email address provided at checkout.

  1. Shipping Destinations and Methods

Rosslyn Beauty currently ships only to addresses within Australia.

We offer Free Standard Tracked Shipping on all Australian orders.

Express shipping and international shipping are not currently available.

  1. Delivery Estimates

Estimated delivery is 8–15 business days after the order has been processed and dispatched.

The processing period of 1–3 business days is separate from the delivery period. The overall estimated timeframe is therefore approximately 9–18 business days from order confirmation.

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, public holidays, high-volume periods or other circumstances outside Rosslyn Beauty’s reasonable control.

If Rosslyn Beauty becomes aware of a material delay affecting an order, we will make reasonable efforts to notify the customer.

  1. Shipping Costs

Free Standard Tracked Shipping is available across Australia.

There is no minimum order value required to receive free standard tracked shipping.

  1. Order Tracking

Once an order has been dispatched, the customer will receive a shipping confirmation email containing tracking information when available.

Tracking information may take up to 5 business days after dispatch to become active.

If tracking information has not appeared or has not updated after this period, contact help@rosslynbeauty.com.au with your order number.

  1. Shipping Addresses and Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Customers may request an address change before an order has been processed and dispatched by contacting help@rosslynbeauty.com.au as soon as possible.

The request must include the order number and the complete corrected address.

Rosslyn Beauty will make reasonable efforts to accommodate the request, but an address change cannot be guaranteed once processing has begun.

After an order has been dispatched, Rosslyn Beauty cannot change the shipping address.

If a parcel is returned because the customer provided an incorrect or incomplete address, or failed to collect or accept the parcel, reasonable reshipping costs may apply.

Reshipping costs will not be charged where the return or delivery failure was caused by Rosslyn Beauty, the carrier or another circumstance for which the customer was not responsible.

  1. Delayed, Lost, Damaged or Misdelivered Parcels

If a parcel is delayed, lost, damaged, marked as delivered but cannot be located, or affected by another shipping issue, contact help@rosslynbeauty.com.au as soon as possible.

Please provide:

  1. Your full name and order number.

  2. Your tracking number, if available.

  3. A brief description of the issue.

  4. Photographs of the parcel, shipping label, damaged packaging and affected product, where applicable.

Please keep the product and all original packaging until Rosslyn Beauty provides further instructions.

Rosslyn Beauty will investigate the issue with the carrier or fulfilment provider and provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, the resolution may include a replacement, reshipment or refund.

Customers will not be required to resolve a carrier or fulfilment issue directly where Rosslyn Beauty is responsible for providing the remedy.

Do not return a parcel without first receiving return instructions from Rosslyn Beauty.

  1. Receipt and Inspection

Customers should inspect their parcel and product as soon as reasonably possible after delivery.

If there is visible damage to the packaging or product, take photographs of the parcel, shipping label, packaging and affected product.

Keep the product and original packaging until Rosslyn Beauty provides further instructions.

For damaged, defective or incorrect products, contact help@rosslynbeauty.com.au and refer to our Returns and Refunds Policy.

  1. Cancellation Before Dispatch

Customers may request to cancel an order before it has been processed and dispatched.

Email help@rosslynbeauty.com.au as soon as possible with the order number and the subject line “Cancellation Request”.

Rosslyn Beauty will make reasonable efforts to accommodate the request, but cancellation cannot be guaranteed once processing has begun.

If an order has already been dispatched, it cannot be cancelled and will instead be subject to the Returns and Refunds Policy.

If a cancellation is confirmed, the refund will be issued to the original payment method.

  1. International Shipping and Customs

Rosslyn Beauty currently ships only to addresses within Australia.

International shipping is not available at this stage. Customs duties and import taxes relating to international orders are therefore not applicable.

  1. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right, remedy or protection available under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

  1. Changes to This Policy

Rosslyn Beauty may update this Shipping Policy when reasonably necessary.

Any updated version will take effect when published on the website.

Changes will not retrospectively alter the shipping terms applicable to an order already confirmed, except where required by law.

  1. Contact

For questions relating to shipping, contact:

Email: help@rosslynbeauty.com.au

Website: https://rosslynbeauty.com.au