Refund policy

Effective Date: 13 August 2026

This Returns and Refunds Policy applies to purchases made through https://rosslynbeauty.com.au.

1. Our 30 Day Money Back Guarantee

Rosslyn Beauty offers a voluntary 30 day money back guarantee in addition to the rights available to customers under the Australian Consumer Law.

You may open and reasonably try the product. If you are not satisfied, contact us within 30 calendar days from the date your order was delivered.

No detailed justification is required to request a return under this guarantee.

2. Eligibility for the 30 Day Guarantee

To qualify for our voluntary 30 day money back guarantee:

  1. The product must have been purchased directly from https://rosslynbeauty.com.au.

  2. The return request must be submitted within 30 calendar days of delivery.

  3. The product must not have been intentionally damaged, misused, modified or used contrary to the supplied instructions.

  4. The product must be returned clean, with any hair removed, and in a condition that is safe to inspect.

  5. All accessories, charging cables and other components supplied with the product should be included.

Original packaging should be returned where reasonably available, but it is not required to exercise rights available under the Australian Consumer Law.

Sale and discounted products are also covered by our 30 day money back guarantee unless a different condition was clearly disclosed before purchase.

3. How to Request a Return

Before returning a product, email help@rosslynbeauty.com.au with the subject line “Return Request”.

Please include:

  1. Your full name.

  2. Your order number.

  3. The product you wish to return.

  4. Your tracking number, if relevant.

  5. Photographs or videos showing any fault, damage, incorrect product or damaged packaging, where reasonably applicable.

For a return under our voluntary 30 day guarantee, you are not required to provide a detailed reason for changing your mind.

We will review your request and provide return instructions. Products must not be returned without prior written authorisation.

4. Return Address

Unless Rosslyn Beauty provides a different return address in writing, authorised 

Rosslyn Beauty is not responsible for products sent to an unauthorised address or returned without following the supplied instructions.

5. Return Shipping Costs

For returns made under our voluntary 30 day money back guarantee because you changed your mind or are not satisfied with the product, you are responsible for the cost of return shipping.

We strongly recommend using a tracked postal service and retaining the tracking information until your return has been completed. Rosslyn Beauty is not responsible for voluntary returns lost before reaching the authorised return address.

If a product is faulty, damaged, unsafe, materially different from its description or incorrect, Rosslyn Beauty will provide a prepaid return method or reimburse reasonable return shipping costs where required by the Australian Consumer Law.

No restocking fee is charged for approved returns.

6. Inspection and Refunds

Once an authorised return has been received, we will inspect it to confirm its condition and eligibility.

For an approved return under our voluntary guarantee, the refund will cover the amount paid for the returned product. Any original delivery charge paid for a change of mind order is not refundable unless required by law.

Approved refunds will be issued to the original payment method within 5 business days after the return has been received and approved.

Your bank or payment provider may require an additional 5 to 10 business days to display the refund in your account. Rosslyn Beauty does not control these external processing times.

If more than 10 business days have passed since receiving confirmation that your refund was issued, please contact help@rosslynbeauty.com.au.

7. Faulty, Damaged or Incorrect Products

If your product arrives faulty, damaged, unsafe, materially different from its description or is not the product ordered, contact help@rosslynbeauty.com.au as soon as reasonably possible.

Please provide your order number and, where reasonably possible, photographs or videos that help demonstrate the issue. These materials assist us in assessing the claim but will not be used to unreasonably prevent you from exercising your legal rights.

Please keep the product and its packaging until we provide instructions. You do not need to contact the manufacturer or fulfilment provider directly.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you may be entitled to choose a refund or replacement. If the failure is minor, Rosslyn Beauty may choose to repair or replace the product within a reasonable time, as permitted by law.

Consumer guarantee rights are not limited to 30 days and may continue after our voluntary guarantee has expired. The applicable period depends on the product, its price, expected life and the circumstances.

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law.

9. Products Damaged Through Misuse

Rosslyn Beauty is not required to provide a remedy under the Australian Consumer Law where a problem was caused by misuse, accidental damage, unauthorised modification, failure to follow safety instructions or ordinary wear and tear.

This does not affect rights relating to a separate fault or problem that was not caused by the customer.

10. Exchanges and Replacements

We do not currently offer direct exchanges for change of mind purchases. If you would like a different product or colour, you may request a return under our 30 day guarantee and place a new order.

Replacements may be offered for faulty, damaged or incorrect products, depending on the circumstances and the remedies available under the Australian Consumer Law.

11. Bundles and Promotional Items

For a full refund under the voluntary 30 day guarantee, products purchased as a bundle or multi pack must generally be returned together.

Any complimentary or promotional products supplied with the purchase should also be returned where reasonably possible.

Claims relating to an individual faulty item within a bundle will be assessed separately in accordance with the Australian Consumer Law.

12. Order Cancellations

You may request to cancel an order before it has been processed and dispatched by emailing help@rosslynbeauty.com.au with your order number and the subject line “Cancellation Request”.

Cancellation cannot be guaranteed once processing has begun. Orders that have already been dispatched cannot be cancelled and must instead follow the return procedure described in this policy.

13. Changes to This Policy

Rosslyn Beauty may update this policy from time to time. Any changes will apply from the date the updated policy is published at https://rosslynbeauty.com.au and will not reduce rights relating to purchases made before the change.

14. Contact

For return, refund or consumer guarantee enquiries, contact:

Email: help@rosslynbeauty.com.au

Website: https://rosslynbeauty.com.au